FAQ

Common questions, answered.

If you don't find what you're looking for here, reach out directly.

General

Are you licensed and insured?

Yes. FAA Part 107 certified for commercial drone operations and carrying commercial liability insurance. A certificate of insurance is available upon request before any job.

Can you fly near Offutt Air Force Base?

Yes. We hold airspace authorization for operations within the controlled airspace surrounding Offutt AFB (KOFF) — an authorization most drone operators don't have.

What's your service area?

Within a 50-mile radius of central Gretna, Nebraska, which covers the full Omaha metro area and surrounding communities. Contact us if you're outside that range — we'll let you know if we can make it work.

Do you work with both homeowners and contractors?

Yes. We work with homeowners, roofing contractors, general contractors, property managers, and insurance adjusters. The deliverable format can be adjusted to fit your workflow.

Scheduling & Delivery

How fast can you deliver?

Often same-day. Most jobs are delivered within 24 hours. Turnaround depends on weather, job complexity, and current volume — we'll give you a clear estimate when you schedule.

How do I receive the files?

You'll receive a shareable download link containing the full photo set and the PDF report. No app required — the link works in any browser and can be forwarded to your adjuster, contractor, or client.

What do you need from me to schedule?

The property address, your preferred date and time window, and any access or site restrictions we should know about. That's it — we handle the rest.

What happens if weather doesn't cooperate?

We don't fly in conditions that would compromise image quality or safety. If weather forces a reschedule, we'll reach out promptly and find the next available window.

Reports & Photos

Are the reports auto-generated?

No. Every report is assembled by hand. Photos are reviewed, selected, labeled, and annotated personally before the report goes out. The finished document is meant to actually communicate something — not just be a photo dump.

What does a typical report include?

A cover page, property details, a condition summary with findings and recommended next steps, annotated highlight images, and a link to the complete unannotated photo set for independent review. See the Gallery page for examples.

Can I get just the photos without a report?

Yes. If you need a straight photo package without a written report, that's an option. Reach out and we'll put together the right deliverable for your situation.

Still have questions?

Reach out directly — we're happy to talk through your specific situation.

Contact Us
Kaden Wegner
SkyGUARD Services
Kaden Wegner — Lead Pilot
Mon–Fri 8:00 AM–5:00 PM
(varies seasonally with daylight)
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